Frequently Asked Questions
Everything you need to know about your Emilia Wickstead experience.
What is your international shipping policy?
We offer worldwide shipping via premium couriers. Delivery times vary by region, typically ranging from 3-5 business days for international orders, with all duties and taxes calculated at checkout for most destinations.
How can I return or exchange an item?
Returns are accepted within 14 days of receipt, provided the garment is in its original condition with all tags attached. Please use our online portal to initiate a return and receive a prepaid shipping label.
Are your garments true to size?
Our collections follow UK sizing. As our silhouettes often feature precise tailoring, we recommend consulting the specific size guide found on each product page or contacting our stylists for personalized fit advice.
Can I request a bespoke or made-to-order piece?
While our ready-to-wear collections are available online, we offer bespoke and made-to-order services through our London flagship store. Please contact our concierge team to schedule a private consultation.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.
How do I care for my Emilia Wickstead garments?
Due to the delicate nature of our luxury fabrics, we recommend professional dry cleaning only. Specific care instructions are located on the internal care label of each piece to ensure its longevity.